Corporate Improvement Plan 2018-19

Closed 24 May 2018

Opened 1 Mar 2018


Corporate Improvement Plan 2018-19 (Draft for Consultation)


Why your views matter

We are pleased to introduce our Corporate Improvement Plan for 2018-19 (Draft for Consultation). 

This confirms our commitment to make a difference to services and outcomes for the people of our Borough. It has been aligned with the Community Plan and the Council’s Corporate Plan to ensure the Borough of Antrim and Newtownabbey is ‘A Prosperous Place, Inspired by our People; Driven by Ambition.’

Statutory guidance defines improvement as “more than just quantifiable gains in service output or efficiency, or the internal effectiveness of an organisation. Improvement for Councils should mean activity that enhances the sustainable quality of life and environment for ratepayers and communities”.  Essentially, improvement is about making things better and our focus is on how we can deliver better services for the benefit of our residents and service users.

We have set seven areas for improvement, balancing the need to improve services such as leisure and recycling with our determination to continue to improve the cleanliness of our Borough and achieve excellence in terms of customer satisfaction. We want to increase staff attendance, encourage entrepreneurship and streamline processes and systems to ensure that suppliers receive payments more promptly.   In addition the Plan includes a range of self-imposed indicators and standards to reflect all 16 Council services.  A self-assessment report will be published by 30 September 2019, setting out how we performed.

In delivering this Plan we look forward to working with all of our partners and stakeholders, making a difference for the people of the Borough.

We will provide the strong leadership that is needed to deliver these challenging objectives, and are confident that with the continued support of people throughout the Borough, staff, trade unions and partners, we will be able to deliver on the commitments that we have set out in this Plan.

Hard copies and alternative formats are available by contacting:

James Porter (Performance Improvement Officer) on 028 9034 0088 or by email