Corporate Improvement Plan 2017-18 (Working Draft)

Closed 25 May 2017

Opened 2 Mar 2017


Corporate Improvement Plan 2017-18 (Working Draft)

Why your views matter

We are pleased to introduce our Corporate Improvement Plan 2017-18 (Working Draft). 

This confirms our commitment to make a difference to services and outcomes for the people of our Borough. It has been aligned with the draft Community Plan and the Council’s Corporate Plan to ensure the Borough of Antrim and Newtownabbey is ‘A Prosperous Place, Inspired by our People; Driven by Ambition.' We have set seven areas for improvement, balancing the need to improve services such as leisure and recycling with our determination to continue to improve the cleanliness of our Borough and achieve excellence in terms of customer satisfaction. We want to increase staff attendance, encourage entrepreneurship and streamline processes and systems to ensure that suppliers receive payments more promptly.

In delivering this Plan we look forward to working with all of our partners and stakeholders, making a difference for the people of the Borough.

Your views and opinions are important to the council in shaping the areas we focus on for improvement.

Hard copies and alternative formats are available by contacting:

Helen Hall (Business Change Manager) on 028 90 340083 or by email

Alternatively, if Helen is unavailable:

Simon Thompson (Convergence Project Assistant) on 028 90 340088 or by email