our beautiful borough 2023

Overview

Corporate Improvement Plan 2019-20 (Draft for Consultation)

Why your views matter

9-We are pleased to introduce our Corporate Improvement Plan for 2019-20 (Draft for Consultation). 

This confirms our commitment to make a difference to services and outcomes for the people of our Borough. It has been aligned with the Community Plan and the Council’s Corporate Plan to ensure the Borough of Antrim and Newtownabbey is ‘A Progressive, Smart and Prosperous Borough. Inspired by our People; Driven by Ambition.’

The Council is committed to continuous improvement, recognising that improvement means more than just quantifiable gains in efficiency or internal effectiveness. Rather, it means a course of action that enhances the sustainable quality of life and environment for ratepayers and communities.

Contained within are the seven areas we will be focusing on, building on the progress from 2018-19. We want to increase staff attendance, encourage entrepreneurship and streamline processes and systems to ensure that suppliers receive payments more promptly. We will continue to balance the need to improve services such as leisure and recycling alongside our determination to further improve the cleanliness of our Borough and attain excellence in terms of customer satisfaction. In addition, contained within are a range of self-imposed indicators and standards to reflect all 18 Council Services.

Success in delivering this Plan will rely upon working with partners and stakeholders and the ongoing support of people throughout the Borough, staff, and trade unions. Aligned with our leadership, this will drive our performance to deliver on the commitments set out in this Plan.

A self assessment report will be published by 30 September 2020 outlining how we performed.

Hard copies and alternative formats are available by contacting:

James Porter (Performance Improvement Officer) on 028 9034 0088 or by email james.porter@antrimandnewtownabbey.gov.uk